By Matheus Piovesana | Updated on Jun 12, 2026 at 06:34 PM
Nu Holdings Ltd. is investigating how some of its Brazilian clients received false messages saying it had been liquidated by the central bank, which both the company and regulators denied.
Operations continue “securely and stably,” Nubank, as the firm is known, said in a statement Friday, adding that all of its licenses remain in full force. In its own statement, the central bank also said “the information is incorrect.”
The false notice went out to a small number of clients through the bank’s app earlier in the day, which Nubank called an “isolated operational error which has already been identified and resolved.” The cause of the mistake is being investigated, and the affected clients have been told that the bank is operating normally, the company said.
The error created a social media frenzy, with users of the app saying they were confused about whether it was true. That sort of scenario would typically first be disclosed by the central bank through official channels.
Bank liquidations have become a hot topic in Brazil with the collapse of Banco Master SA, which the central bank dissolved in November. The firm was allegedly at the center of a fraud scheme that authorities said could be the biggest ever in Brazil. Other smaller firms were liquidated later as a result of their ties to Banco Master.
In contrast to those struggling lenders, Nubank has reported 13 straight quarters of profit since going public in 2021, according to its financial statements. Its shares were up 0.2% Friday in New York, but are down 27% this year as investors gauge the potential impact of a worsening credit cycle in Brazil, a headwind that’s also weighing on other Brazilian financial companies.